Notary Terms of Service of Notarize Genie
Notary Terms of services
The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation, which would subject us to any registration requirement within such jurisdiction or country.
Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
1.Notarize Genie’s Services and Legal Rights
Notary Genie provides a platform where persons or businesses can find Online Notary Publics for the notarization of documents (collectively, the “Service”). Notarize Genie utilizes audio-video communication technology to connect the signatories to Notary Public. The signatory uploads a copy of the document they need Notarized, and the Notary is able to provide their signature and stamp to the document electronically.
Notaries must register for user accounts here before being eligible to use our Service.
Intellectual Property Rights
Unless otherwise indicated, the Site is our proprietary property, and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, foreign jurisdictions, and international conventions.
Third-Party Services and Content
Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content, and the Marks.
By using the Site, you represent and warrant that:
1. All registration information you submit will be true, accurate, current, and complete;
2. You will maintain the accuracy of such information and promptly update such registration information as necessary;
3. You have the legal capacity, and you agree to comply with these terms;
4. You are not under the age of 18;
5. You will not access the Site through automated or non-human means, whether through a bot, script, or otherwise;
6. You will not use the Site for any illegal or unauthorized purpose; and
7. Your use of the Site will not violate any applicable law or regulation.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site or any portion there of.
We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable. Failure to comply with these Terms may result in your inability to access or use the Services.
2.Code of Conduct and Expectations
At Notarize Genie, we aim to set the industry standard for notary services provided to our users. We expect our Notaries to conduct themselves in a manner that upholds our goal. As such, our Notaries must follow the following principals (which have been adopted from the National Notary Association, Notary Signing Agent Code of Conduct)
The Notary will satisfactorily meet and maintain all qualifications necessary to perform signing services.
The Notary will follow all laws, rules and best practices that apply to the notarizing of documents.
The Notary will remain impartial to the transaction at all times.
Unauthorized Advice or Services
The Notary will not provide legal, personal, financial or other advice or services to the signer in connection with a signing assignment nor explain the terms of any closing document presented to the signer.
Illegal and Suspicious Activity
The Notary will not perform an illegal, deceptive or harmful act in connection with a signing assignment and will report any suspicious activity to the NSA’s contracting company.
Privacy and Confidentiality
The Notary will respect the privacy of each signer and protect documents from unauthorized disclosure.
The Notary will follow all contractual obligations in charging and collecting fees for services rendered.
The Notary will not advertise signing services in a manner that is unprofessional, false, misleading or deceptive.
The Notary will always act in a responsible manner towards contracting companies and parties to the transaction.
The Notary will endeavor to maintain and raise standards of practice amongst practitioners in the signing services industry.
Notary Conduct on Notarize Genie Platform
While performing each and every notarial act on the Notarize Genie platform, all Notaries must adhere to the following code of conduct:
• Profanity and/or unprofessional and profane gestures of any kind are never acceptable and will result in the immediate revocation of platform access.
• Notaries must work in a professional and quiet area designated specifically for notarial acts without distractions or interruptions during the Notarization session.
• Notaries must present themselves on the camera to the signatory in business casual or professional attire
• Notaries must carry themselves in a professional manner
• Notary Genie profile images must be:
A photograph or headshot in a well-lit area with a neutral background
Clean, pressed business casual or professional attire
No hats or sunglasses as your photo is used as identification and is presented to the signer when they are ready to begin their session
Uniformity & Consistency
Business partners and signatories alike have grown accustomed to our platform and notaries. They demand the highest level of quality and have expectations we must maintain and exceed.
When interacting with the signer(s), you are to act professionally and be polite. When performing notarizations, you must follow the Notarize Genie script.
As an independent contractor and commissioned Notary Public in and by your state, it is your responsibility to maintain a level of education and understand the laws associated with your commission. You are solely responsible for the knowledge of legal notarial acts and of your state’s notary rules, regulations, and laws.
All notaries will be measured on the following:
• Accuracy and efficiency of notarial acts and notary sessions;
• The Notary’s appearance and work environment;
• Following commissioned state laws;
• Professional Conduct;
• Number of terminated sessions;
• Number of missed sessions;
• Overall ratings and reviews provided by the customer, signer, client, or business partner;
• Refunds due to Notary error will automatically issue a Written Warning.
A Notary found in breach of the above Code of Conduct can be issued a Written Warning. After the third (3rd) Written Warning the Notary will be barred from the Notarize Genie platform indefinitely.
Notarize Genie reserves the right to advance the process and bypass the issuance of a Written Warning and bar the Notary from the platform at our discretion.
Notarize Genie retains the discretion to remove notaries from Our platform should we determine their behavior or conduct arises to a level We deem unacceptable. Notarize Genie can bar a Notary from Our platform without providing written notice or any warning. It is completely within Notarize Genie’s discretion when determining whether a notaries behavior arises to the level of removing them from our Platform.
During a notary session, if you notice the signer(s) having technical difficulties, Notarize Genie expects all notaries to attempt a fundamental level of troubleshooting before terminating the session. If you must terminate the session, you must re-attempt the session at least three (3) times while attempting to connect with the signer via email or phone. Should you fail to troubleshoot the problem, you must refer the signer to our live support team.
3. Eligibility To Take On-Demand Sessions
Notarize Genie receives signers that come to our platform without a notary. As such, Notarize Genie provides the opportunity to select notaries to take signings from an on-demand pool.
Eligibility To Become an On-Demand Notary
To take on-demand sessions from Notarize Genie, Notaries must meet the following qualifications:
1. Be a National Notary Association Certified Signing Agent
2. Score 80 percent or higher on an exam administered by Notarize Genie
3 .Carry a minimum of $100,000 of Errors and Omissions Insurance
Removal From On-Demand Notarization
Notarize Genie has full discretion to remove you from taking on-demand sessions. Notarize Genie does not need to provide any written warning or notices prior to removing your eligibility to take on-demand sessions.
4. Notary Error
Should any document a notarized by a notary on the Platform, the notary must take the appropriate steps to fix it. Should fixing the document require a second session, the Notary must pay for the session. When a document requires fixing, the notary shall not be entitled to a refund.
5. Disputes and Liability
Arbitration Agreement and Choice of Law
Any claim or controversy arising out of or relating to this Agreement, or the breach thereof, shall be settled by Arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The Arbitration shall take place in Orange County, Florida, and shall be conducted in English. The number of arbitrators shall be three. Florida law shall apply. Judgment on the award rendered by the arbitrators may be entered into any court having jurisdiction thereof.
The Arbitration shall be conducted by three (3) arbitrators. Each party may select one (1) arbitrator of their choosing within ten (10) days of the commencement of the arbitration proceeding. The two (2) selected arbitrators will then choose a third, neutral arbitrator with twenty (20) days from the date of their appointment. If the Parties are not able to agree upon the selection of an arbitrator, within twenty (20) days of commencement of an arbitration proceeding by Service of a demand for Arbitration, the arbitrator shall be selected by the American Arbitration Association or a State or Federal judge in Florida. If the two arbitrators cannot agree on the selection of a third arbitrator within twenty days of their appointment, the arbitrator shall be selected by the American Arbitration Association, or a State or Federal judge in Florida.
It is the intent of the parties that, barring extraordinary circumstances, arbitration proceedings will be concluded within one hundred (100) days from the date the arbitrators are appointed. The arbitrator may extend this time limit in the interests of justice. Failure to adhere to this time limit shall not constitute a basis for challenging the award.
Except as may be required by law, neither party nor its representatives may disclose the existence, content, or results of any arbitration hereunder without the prior written consent of all parties.
The Parties shall exchange a copy of all exhibits for the arbitration hearing and shall identify each witness who will testify at the Arbitration with a summary of the anticipated testimony of such witness ten days before the arbitration hearing.
The arbitrators shall have no authority to award punitive, consequential, or indirect damages. The arbitrators shall not be entitled to issue injunctive and other equitable relief. The arbitrators shall award interest percent from the time of the breach to the time of the award at the rate of 4.75 percent.
The cost of the arbitration proceeding and any proceeding in court to confirm or to vacate any arbitration award, as applicable (including, without limitations, reasonable attorneys’ fees and costs), shall be borne by the unsuccessful party, as determined by the arbitrators, and shall be awarded as part of the arbitrators’ award. It is specifically understood and agreed that any party may enforce any award rendered pursuant to the arbitration provisions of this Section by bringing suit in any court of competent jurisdiction. The Parties agree that the arbitrator shall have the authority to grant injunctive or other forms of equitable relief to any party. This Section shall survive the termination or cancellation of this Agreement.
If, for any reason, a Dispute proceeds in court rather than Arbitration, the Dispute shall be commenced or prosecuted in the state and federal courts located in Orange County, Florida, and the Parties hereby consent to and waive all defenses of lack of personal jurisdiction, and forum non conveniens with respect to venue and jurisdiction in such state and federal courts.
Limitation of Liability
In no event will Notarize Genie, including each of our respective officers, directors, employees, or agents, be liable to you for any incidental, special, exemplary, punitive, consequential, or indirect damages arising out of or in connection with the Notarize Genie platform, or this Agreement, however arising including negligence, even if we or our agents or representatives know or have been advised of the possibility of such damages. You may use the Notarize Genie platform to have your documents Notarized by a third party, but you agree that Notarize Genie has no responsibility or liability to you related to other services provided to you by a third party other than as expressly set forth in this Agreement. Certain jurisdictions may not allow the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you may have additional rights.
You will defend, indemnify, and hold Notarize Genie, and each of our respective officers, directors, employees, or agents harmless from any claims, actions, suits, losses, costs, liabilities, and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of the Notarize Genie Site and participation in the Services, including: (1) your breach of this Agreement or the documents it incorporates by reference; (2) your violation of any law or the rights of a third party; (3) any documents you provide that are fraudulent or improper under law; and/or (4) any other activities in connection with the Notarize Genie Services.
In order to resolve a complaint regarding the Site or to receive further information regarding the use of the Site, please contact us at:
Notarize Genie, Inc.
202 Circle Park Drive, Ste 102
Sebring, Florida 33870