Refund Policy of Notarize Genie
Notarize Genie, Inc. Refund Policy
Our Remote Online Notarizations are 100% legal, compliant and acceptable in all 50 United States.
However, should your document be rejected, declined or refused allow us to work with you to find an appropriate resolution.
Reach out to support at email@example.com – or – call (800) 381-8240 and provide the details surrounding your document(s) acceptability issue.
Most issues can be resolved by meeting with your notary a second time for a correction. If a refund is the most appropriate remedy, evidence of the rejection, refusal, denial etc. will be required.
Once you have supplied evidence, your request will be elevated to our administrative team for review. Once approved, you will see your refund, back to your original payment method within 5-7 business days, depending on your financial institution.
How quickly your notary session takes will depend on several factors. Some sessions may exceed 10-15 minutes. Our team of Notary Genies are professional Notary Signing Agents that go above and beyond traditional notary duties in assisting you. That being said, keep in mind they are not support or customer service agents.
Notary & Business Subscription
All subscription based plans with Notarize Genie are non-refundable. If you wish to cancel or downgrade your current plan, you may do so at anytime. Please visit the “Billing & Plans” section of your profile to “Switch Plans”. Upgrading or downgrading a plan will take effect on your plans renewal date.
Should you require assistance greater than what our Notary Genies can offer, please email firstname.lastname@example.org – or – call us at (800) 381-8240.
Credit / debit cards will not be charged until the notarial session has concluded successfully. However, some card issuers may place a temporary "hold" or "temporary authorization" on your payment method. These "holds" usually expire within 7-10 business days. We encourage you to review your card issuer's card holder agreement or contact them directly with questions regarding their policies.
All Notary Genies are Independent Contractors and not direct employees of Notarize Genie™️. Should a Notary feel uncomfortable during any aspect of the session, they retain absolute control over their notary commission, applying their name and stamp to your document(s). If the notary is uncomfortable associating themselves with a signer or signer's document(s) may choose to not complete the notarial act and terminate the session. It is the notary's sole-discretion.